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  1. Cloud Z Support Portal
  2. Solution home
  3. Hybrid Incident Management
  • FAQ
    • Datadog
      • [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
      • [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
      • [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
      • [ Datadog ] I want to adjust the Agent’s log size and related settings.
      • [ Datadog ] How to check the Agent's status and troubleshoot issues
      • [ Datadog ] Graph values change depending on the selected Time Range.
      • [Datadog] Duplicate Host Names Appearing After AWS Integration
    • Modernization Platform
      • After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
      • Can users directly add or update Jenkins plugins used in the Pipeline service?
      • I forgot the password for my Console account. How can I reset it?
      • What is the data retention period for the Logging and Monitoring services?
      • I didn’t receive a verification email after using the password reset function on the Console.
      • Only a specific user cannot access the Logging menu. What should I do?
    • Cloud Z DB
      • [Cloud Z DB] How should I configure memory settings for MariaDB?
      • [Cloud Z DB] Does MariaDB support both symmetric and one-way encryption?
      • [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
      • [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
      • [CloudZ DB] How can I add/delete MariaDB user accounts?
      • [CloudZ DB] How is backup performed?
      • [Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
      • [Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
      • [Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
      • [Cloud Z DB] Is it mandatory to use a backup disk?
      • [Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
    • Request Management (Support Portal)
      • [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
      • [Support Portal] Do I need to sign up to submit a ticket?
      • [Support Portal] Can I change my login account (email)?
      • [Support Portal] Can I delete my account?
      • [Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
      • [Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
    • Cowork & Notification (Slack)
      • [Slack] How to Invite Other Members to a Channel
      • [Slack] How to join the SK C&C Digital Service Workspace
      • [Slack] How to change Full name and Display name
      • [Slack] How to create a channel in Slack?
  • Managed Service
    • Service Information
      • Define support priorities and severity
      • How to request a change to the CSP event schedule
    • SK Enterprise Support for AWS
      • AWS Ticket Creation Tips
      • Links to helpful resources for AWS technical support
      • [EC2] Unable to determine instance status.
      • [EC2] I can't connect to EC2 from the AWS Management Console (web browser).
      • [EC2] EC2 is not created.
      • [EC2] Although the limit has been increased, EC2 is not created.
      • [EC2] What to do when restarting instance Tomcat fails
      • [EC2] Spot Instance execution and request limit guidelines
      • [EC2] The permissions of the /etc folder have been changed to 600, so it cannot be accessed by Root Account.
      • [EC2] Unable to connect to S3 via VPN on VDI network.
      • [EC2] How do I extend a Linux file system after increasing an EBS volume on an EC2 instance?
      • [EC2] A large number of postdrop error messages occur in /var/log/messages and /var/log/maillog.
      • [EC2] Port 25 for SMTP integration is not connected.
      • [EC2] An alarm setting is required when a Security Group change operation occurs.
      • [EC2] Rescheduling of AWS events
      • [EC2] How to handle Windows activation failure
      • [EC2] Copy KMS-encrypted instance to another account
      • [EC2] I created an instance using an Intel CPU, but the architecture information for the instance shows AMD64.
      • [EC2] If I delete the DB app from EC2 created with SQL Server, can I get a discount on the regular server fee?
      • [S3] S3 buckets created with All Deny cannot be deleted.
      • [S3] Solution for not being able to view S3 files uploaded by other accounts
      • [Redshift] SLA metrics
      • [RDS] How to apply RDS RI
      • [RDS] RDS maintenance 작업 시, 다운타임이 있나요? Maintenance 날짜를 바꿀 수 있나요?
      • [RDS] I would like to check the connection log of RDS.
      • [RDS] 중지된 인스턴스의 자동 시작과 로그
      • [RDS] Applying Oracle license to RDS as BYOL
      • [RDS] Apply permissions when using RDS integrated with S3
      • [RDS] The backup storage cycle behaves differently from what is set.
      • [Aurora] A tmp full error occurs when running a query.
      • [EKS] Difference between assigned IP address and number of IPs available for subnet
      • [EKS] Checking the resources of the IP address assigned by Subnet
      • [ACM] Download Amazon SSL certificate
      • [ACM] I created a public certificate and recorded it in Route53, but validation failed.
      • [Account] I changed my phone, but I don't remember the root account MFA.
      • [Organization] Bulk backup management in Payer Account
      • [EFS] Timeout occurs when performing application deployment to AWS EFS.
      • [IAM] How to receive notifications when creating or deleting IAM Users
      • [IAM] MFA re-authentication time extension
      • [VPC] How to register Routing Table to use Overlay IP in Multi-Account configuration
      • [VPN] Allow multiple connections to Client VPN
      • [VPN] Can Client VPN itself control access by IP address?
      • [NAT] Can I check the internal Client IP of the source at the destination?
      • [NLB] Can I use the private IP of Internal ELB (NLB) as a static IP?
      • [Direct Connect] Operation method when bandwidth is set to 2G
      • [CloudFront] MQTT protocol support
      • [Datasync] Synchronization method to S3
      • [MSK] When MSK connection is not possible
      • [AppStream 2.0] When starting a session, whether or not the batch file connected to Group Policy works varies depending on the user.
      • [CodePipeline] Access to EKS Private Endpoint from another account
      • [Other] Conditions for performing performance testing within AWS
    • SK Enterprise Support for Azure
      • Instructions on how to check your Azure tenant (domain) and subscription
      • Scope of Azure requests supported in the Support Portal
      • [VM] How to check disk deletion option when deleting Azure VM
      • [VM] Change history inquiry/analysis and storage
      • [AD] Check MFA per user
      • [AKS] Can I delete the LB allocated to VMSS?
      • [Database] Procedure for creating a MariaDB read replica in another subscription
      • [Public Load Balancer] How many Frontend IPs can be connected to a Public Load Balancer?
  • Modernization Platform v2.0
    • Overview
      • Modernization Platform is
      • Modernization Platform v2.0 Architecture
    • Getting Started
      • UI Overview
      • Account
      • Project
      • Profile
      • Web SSH (Terminal)
    • System Console
      • System Dashboard
      • System Clusters
      • Projects
      • Monitoring
      • System Logging
      • Groups
      • Roles
      • Platform
    • Project Console
      • Dashboard
      • Clusters
      • Deployment Groups
      • Dev Tools
      • Monitoring
      • Logging
      • Kubernetes Resource Management
      • Members
      • Groups
      • Roles
      • Project Settings
    • Tutorials
      • 1 - Cluster & Project Setting
      • 2 - Build the demo applications
      • 3 - Deploy the applications to the clusters
    • Release Note
      • Modernization Platform v2.0.0 GA Release
      • Modernization Platform v2.0.1 GA Release
      • Modernization Platform v2.1.0 GA Release
      • Modernization Platform v2.2.0 GA Release
      • Modernization Platform v2.3.0 GA Release
    • Resources
      • Service Version Information
      • Required Specifications
      • CNI & IP Ranges
    • FAQs
      • How to use CSP-specific storage (PV, PVC)
      • How to increase storage (PV) capacity by CSP
      • How to delete PV using EFS in AWS EKS
      • Generating Secret with Certificate & Key File
      • How to install and connect to Network Multi-tool
  • Group Shared Infra Zone (SKPC)
    • SKPC Introduction
      • SKPC Introduction
    • SKPC User Guide
      • Account Creation Guide
      • Network Integration
      • Firewall Policy Application
      • Asset Registration
      • Account Management System
  • Datadog
    • About Datadog
      • About Datadog
      • Create a Datadog Trial Account
      • Datadog ORG Creation Request
    • Install & Config Guide
      • [ Datadog ] Agent Install & Uninstall
    • Integration Guide
      • [ Datadog ] SSH Check Integration
      • [ Datadog ] NTP Integration
      • [ Datadog ] Opsgenie Integration Guide
      • [ Datadog ] Slack Integration Guide
      • [ Datadog ] HTTP check Integration
    • Dashboard Guide
      • [ Datadog ] Dashboard 추가 및 설정
      • [ Datadog ] Widget Configuration Guide
      • [ Datadog ] Add, copy, export widgets
      • [ Datadog ] Widget - Timeseries
      • [ Datadog ] Widget - Query Value
      • [ Datadog ] Widget - Top List
      • [ Datadog ] Widget - Table
    • Alert Guide
      • Alert(Monitor) Guide
      • [ Datadog ] Create Monitors
      • [ Datadog ] Host Monitor
      • [ Datadog ] Metric Monitor
      • [ Datadog ] Log Monitor
    • Datadog Notice
      • [Datadog] Check the DD_APM_INSTRUMENTATION_ENABLED environment variable when installing Agent using Script
      • [ Datadog ] Datadog support discontinued due to CentOS/RHEL 6 service discontinuation
  • Support Portal
    • Support Portal User Guide
      • Introduction to Support Portal
      • Support Portal User Guide
      • Support Portal CSP ticket submission information
  • Slack
    • Overview
      • Slack and SK C&C Digital Service workspace Introduction
      • Operation Policy
    • User Guide
      • Getting start with Slack (SK Digital Service workspace)
      • Slack Notification Settings
      • How to Change Your Slack Display Name
      • Creating Slack Channels
      • Using Slack Channels
      • Key Slack Features
      • Leaving the SK Digital Workspace
      • Adding & Managing Slack Apps
      • Slack Keyboard Shortcuts
      • Slack Slash(/) 명령어
      • Using Opsgenie Actions in Slack
      • Slack Advanced Search
      • Permission Differences by Slack Account Type: Member vs Multi-channel Guest vs Single-channel Guest
      • SK C&C Digital Service workspace 탈퇴하기
      • Slack 알림 설정
      • AGS Slack User Guide
  • Modernization Platform v1.0
    • Overview
      • What is Cloud Z CP?
      • Cloud Z CP Role
    • Release Notes
      • Cloud Z CP v1.1
      • Cloud Z CP - MCM v1.0
      • Cloud Z CP v2.0 Beta
    • Getting Started
      • I am a Cluster Admin.
      • I am a Namespace Admin.
      • I am a CI/CD Manager.
      • I am a Developer.
    • Cluster Admin Guide
      • User Management
      • Namespace Management
      • Manage Notifications
      • Image Registry - Public Project Management
      • Build and Deployment Queries
      • Source repository query
      • Monitoring Inquiry (Cluster Admin)
      • Log View (Cluster Admin)
      • Kubernetes Resource Management (Cluster Admin)
      • Web SSH Access (Cluster Admin)
    • Namespace Admin Guide
      • Managing Namespace Members and Secrets
      • Image Registry - Private Project Management
      • Build and Deployment View (Namespace Admin)
      • View source repository (Namespace Admin)
      • Monitoring Query (Namespace Admin)
      • Log View (Namespace Admin)
      • Kubernetes Resource Management
      • Web SSH Access (Namespace Admin)
    • CI/CD Manager Guide
      • Secret Management
      • Image Registry - Public Project Management
      • Managing source repositories
      • Build and Deployment Management
      • Log query
      • Kubernetes Resource Management
      • Web SSH Access
    • Developer Guide
      • Joining and Using the Image Registry
      • Use Build and Deploy
      • Log query (Developer)
      • Kubernetes Resource Management
      • Web SSH Access (Developer)
    • How-To
      • Create a PVC (PersistentVolumeClaim) and mount it to a Pod
      • Modifying CI/CD pipeline scripts in ZCP v1.2
      • Scaling up PV (PersistentVolume) capacity
      • Setting when nginx 504 Gateway Time-out error occurs
  • Cloud Z DB
    • Cloud Z DB User Guide
      • 1. Introduction to Cloud Z DB
      • 2. Cloud Z DB Ordering and Management
      • 3. IBM Cloud IAM Configuration for Cloud Z DB Installation
      • 5. Cloud Z DB Portal Login
      • 6. Cloud Z DB Management
      • 7. Cloud Z DB event
    • Cloud Z DB-Release Notes
      • Release Notes - Cloud Z DB v1.2.2
      • Release Notes - Cloud Z DB v1.2.1
      • Release Notes - Cloud Z DB v1.2.0
      • Release Notes - Cloud Z DB v1.1.0
      • Release Notes - Cloud Z DB v1.4.0
      • Release Notes - Cloud Z DB v2.0.0
      • Release Notes - Cloud Z DB v2.2.0
      • Release Notes - Cloud Z DB v2.2.1
  • Cloud Z Asset Manager
    • Cloud Z Asset Overview
      • Service Overview (Cloud Z Asset)
    • User Guide
      • Asset Dashboard
      • Asset Resource Status
      • Asset Resource Change History
    • Supported Service List
      • Supported Service List
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