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FAQ
- Cowork & Notification (Slack)
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Request Management (Support Portal)
- [Support Portal] 티켓을 접수하려면 회원가입을 해야하나요?
- [Support Portal] Support Portal에 접근하기 어려운 환경입니다. 티켓을 접수할 수 있는 다른 방법이 있나요?
- [Support Portal] 티켓에 대한 답변을 이메일로 전송 받았습니다. 추가로 궁금한 사항을 이메일로 회신해도 되나요?
- [Support Portal] 경기도 클라우드 지원사업 신청을 위하여 상담 요청을 하고 싶습니다.
- [Support Portal] 로그인 계정 (이메일)을 변경할 수 있나요?
- [Support Portal] 탈퇴할 수 있나요?
- Datadog Monitoring
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Managed Service
- Service Information
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SK Enterprise Support for AWS
- AWS Ticket Creation Tips
- Links to helpful resources for AWS technical support
- [EC2] Unable to determine instance status.
- [EC2] I can't connect to EC2 from the AWS Management Console (web browser).
- [EC2] EC2 is not created.
- [EC2] Although the limit has been increased, EC2 is not created.
- [EC2] What to do when restarting instance Tomcat fails
- [EC2] Spot Instance execution and request limit guidelines
- [EC2] The permissions of the /etc folder have been changed to 600, so it cannot be accessed by Root Account.
- [EC2] Unable to connect to S3 via VPN on VDI network.
- [EC2] How do I extend a Linux file system after increasing an EBS volume on an EC2 instance?
- [EC2] A large number of postdrop error messages occur in /var/log/messages and /var/log/maillog.
- [EC2] Port 25 for SMTP integration is not connected.
- [EC2] An alarm setting is required when a Security Group change operation occurs.
- [EC2] Rescheduling of AWS events
- [EC2] How to handle Windows activation failure
- [EC2] Copy KMS-encrypted instance to another account
- [EC2] I created an instance using an Intel CPU, but the architecture information for the instance shows AMD64.
- [EC2] If I delete the DB app from EC2 created with SQL Server, can I get a discount on the regular server fee?
- [S3] S3 buckets created with All Deny cannot be deleted.
- [S3] Solution for not being able to view S3 files uploaded by other accounts
- [Redshift] SLA metrics
- [RDS] How to apply RDS RI
- [RDS] RDS maintenance 작업 시, 다운타임이 있나요? Maintenance 날짜를 바꿀 수 있나요?
- [RDS] I would like to check the connection log of RDS.
- [RDS] 중지된 인스턴스의 자동 시작과 로그
- [RDS] Applying Oracle license to RDS as BYOL
- [RDS] Apply permissions when using RDS integrated with S3
- [RDS] The backup storage cycle behaves differently from what is set.
- [Aurora] A tmp full error occurs when running a query.
- [EKS] Difference between assigned IP address and number of IPs available for subnet
- [EKS] Checking the resources of the IP address assigned by Subnet
- [ACM] Download Amazon SSL certificate
- [ACM] I created a public certificate and recorded it in Route53, but validation failed.
- [Account] I changed my phone, but I don't remember the root account MFA.
- [Organization] Bulk backup management in Payer Account
- [EFS] Timeout occurs when performing application deployment to AWS EFS.
- [IAM] How to receive notifications when creating or deleting IAM Users
- [IAM] MFA re-authentication time extension
- [VPC] How to register Routing Table to use Overlay IP in Multi-Account configuration
- [VPN] Allow multiple connections to Client VPN
- [VPN] Can Client VPN itself control access by IP address?
- [NAT] Can I check the internal Client IP of the source at the destination?
- [NLB] Can I use the private IP of Internal ELB (NLB) as a static IP?
- [Direct Connect] Operation method when bandwidth is set to 2G
- [CloudFront] MQTT protocol support
- [Datasync] Synchronization method to S3
- [MSK] When MSK connection is not possible
- [AppStream 2.0] When starting a session, whether or not the batch file connected to Group Policy works varies depending on the user.
- [CodePipeline] Access to EKS Private Endpoint from another account
- [Other] Conditions for performing performance testing within AWS
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SK Enterprise Support for Azure
- Instructions on how to check your Azure tenant (domain) and subscription
- Scope of Azure requests supported in the Support Portal
- [VM] How to check disk deletion option when deleting Azure VM
- [VM] Change history inquiry/analysis and storage
- [AD] Check MFA per user
- [AKS] Can I delete the LB allocated to VMSS?
- [Database] Procedure for creating a MariaDB read replica in another subscription
- [Public Load Balancer] How many Frontend IPs can be connected to a Public Load Balancer?
- Modernization Platform v1.0
- Modernization Platform v2.0
- Cloud Z DB
- Cloud Z Asset Manager
- Request Management (Support Portal)
- Cowork & Notification (Slack)
Cluster Admin Guide
User Management
Sun, Mar 30, 2025 at 1:07 PM
User accounts created and used in Cloud Z CP are managed as one in the console and each Add-on Service. However, user accounts are managed separately for the Image Registry...
Namespace Management
Sun, Mar 30, 2025 at 10:34 PM
The basis of Cloud Z CP Kubernetes Supports multiple virtual clusters supported by the same physical cluster. These virtual clusters are called namespaces. For more detailed i...
Manage Notifications
Sun, Mar 30, 2025 at 11:05 PM
You can set up and manage necessary notifications such as Node Down, Pod Restart, CPU/Memory Usage, etc. that occur in the cluster. Alerting From the side menu in the ZCP ...
Image Registry - Public Project Management
Sun, Mar 30, 2025 at 11:19 PM
The Image Registry service is provided using the open source project Harbor. It provides storage functions and user authentication functions for Docker Image management. You c...
Build and Deployment Queries
Sat, Mar 29, 2025 at 6:47 PM
Build and deployment services are provided based on the open-source CI (Continuous Integration) tool Jenkins . ※ CI (Continuous Integration): Executes a process that applies ...
Source repository query
Sat, Mar 29, 2025 at 6:50 PM
The source repository service is provided using Gitea, an open-source project. It offers Git repository management functions as well as user management for a distributed versio...
Monitoring Inquiry (Cluster Admin)
Sat, Mar 29, 2025 at 7:35 PM
Cloud Z CP's monitoring service is provided by configuring the following open source components. Metric To collect and store Prometheus Prometheus Processing Alerts cre...
Log View (Cluster Admin)
Sun, Mar 30, 2025 at 11:38 PM
Kibana is a visualization tool that allows users to easily check logs through the 'Discovery', 'Visualize', and 'Dashboard' menus of an index composed o...
Web SSH Access (Cluster Admin)
Sat, Mar 29, 2025 at 7:42 PM
ZCP v1.1 Update Features Web SSH provides a CLI environment for cluster access via a web browser. Therefore, there is no need to configure a separate local environment,...