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FAQ
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Datadog
- [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
- [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
- [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
- [ Datadog ] I want to adjust the Agent’s log size and related settings.
- [ Datadog ] How to check the Agent's status and troubleshoot issues
- [ Datadog ] Graph values change depending on the selected Time Range.
- [Datadog] Duplicate Host Names Appearing After AWS Integration
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Modernization Platform
- After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
- Can users directly add or update Jenkins plugins used in the Pipeline service?
- I forgot the password for my Console account. How can I reset it?
- What is the data retention period for the Logging and Monitoring services?
- I didn’t receive a verification email after using the password reset function on the Console.
- Only a specific user cannot access the Logging menu. What should I do?
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Cloud Z DB
- [Cloud Z DB] How should I configure memory settings for MariaDB?
- [Cloud Z DB] Does MariaDB support both symmetric and one-way encryption?
- [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
- [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
- [CloudZ DB] How can I add/delete MariaDB user accounts?
- [CloudZ DB] How is backup performed?
- [Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
- [Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
- [Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
- [Cloud Z DB] Is it mandatory to use a backup disk?
- [Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
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Request Management (Support Portal)
- [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
- [Support Portal] Do I need to sign up to submit a ticket?
- [Support Portal] Can I change my login account (email)?
- [Support Portal] Can I delete my account?
- [Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
- [Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
- Cowork & Notification (Slack)
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Datadog
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Managed Service
- Service Information
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SK Enterprise Support for AWS
- AWS Ticket Creation Tips
- Links to helpful resources for AWS technical support
- [EC2] Unable to determine instance status.
- [EC2] I can't connect to EC2 from the AWS Management Console (web browser).
- [EC2] EC2 is not created.
- [EC2] Although the limit has been increased, EC2 is not created.
- [EC2] What to do when restarting instance Tomcat fails
- [EC2] Spot Instance execution and request limit guidelines
- [EC2] The permissions of the /etc folder have been changed to 600, so it cannot be accessed by Root Account.
- [EC2] Unable to connect to S3 via VPN on VDI network.
- [EC2] How do I extend a Linux file system after increasing an EBS volume on an EC2 instance?
- [EC2] A large number of postdrop error messages occur in /var/log/messages and /var/log/maillog.
- [EC2] Port 25 for SMTP integration is not connected.
- [EC2] An alarm setting is required when a Security Group change operation occurs.
- [EC2] Rescheduling of AWS events
- [EC2] How to handle Windows activation failure
- [EC2] Copy KMS-encrypted instance to another account
- [EC2] I created an instance using an Intel CPU, but the architecture information for the instance shows AMD64.
- [EC2] If I delete the DB app from EC2 created with SQL Server, can I get a discount on the regular server fee?
- [S3] S3 buckets created with All Deny cannot be deleted.
- [S3] Solution for not being able to view S3 files uploaded by other accounts
- [Redshift] SLA metrics
- [RDS] How to apply RDS RI
- [RDS] RDS maintenance 작업 시, 다운타임이 있나요? Maintenance 날짜를 바꿀 수 있나요?
- [RDS] I would like to check the connection log of RDS.
- [RDS] 중지된 인스턴스의 자동 시작과 로그
- [RDS] Applying Oracle license to RDS as BYOL
- [RDS] Apply permissions when using RDS integrated with S3
- [RDS] The backup storage cycle behaves differently from what is set.
- [Aurora] A tmp full error occurs when running a query.
- [EKS] Difference between assigned IP address and number of IPs available for subnet
- [EKS] Checking the resources of the IP address assigned by Subnet
- [ACM] Download Amazon SSL certificate
- [ACM] I created a public certificate and recorded it in Route53, but validation failed.
- [Account] I changed my phone, but I don't remember the root account MFA.
- [Organization] Bulk backup management in Payer Account
- [EFS] Timeout occurs when performing application deployment to AWS EFS.
- [IAM] How to receive notifications when creating or deleting IAM Users
- [IAM] MFA re-authentication time extension
- [VPC] How to register Routing Table to use Overlay IP in Multi-Account configuration
- [VPN] Allow multiple connections to Client VPN
- [VPN] Can Client VPN itself control access by IP address?
- [NAT] Can I check the internal Client IP of the source at the destination?
- [NLB] Can I use the private IP of Internal ELB (NLB) as a static IP?
- [Direct Connect] Operation method when bandwidth is set to 2G
- [CloudFront] MQTT protocol support
- [Datasync] Synchronization method to S3
- [MSK] When MSK connection is not possible
- [AppStream 2.0] When starting a session, whether or not the batch file connected to Group Policy works varies depending on the user.
- [CodePipeline] Access to EKS Private Endpoint from another account
- [Other] Conditions for performing performance testing within AWS
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SK Enterprise Support for Azure
- Instructions on how to check your Azure tenant (domain) and subscription
- Scope of Azure requests supported in the Support Portal
- [VM] How to check disk deletion option when deleting Azure VM
- [VM] Change history inquiry/analysis and storage
- [AD] Check MFA per user
- [AKS] Can I delete the LB allocated to VMSS?
- [Database] Procedure for creating a MariaDB read replica in another subscription
- [Public Load Balancer] How many Frontend IPs can be connected to a Public Load Balancer?
- Modernization Platform v2.0
- Group Shared Infra Zone (SKPC)
- Datadog
- Support Portal
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Slack
- Overview
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User Guide
- Getting start with Slack (SK Digital Service workspace)
- Slack Notification Settings
- How to Change Your Slack Display Name
- Creating Slack Channels
- Using Slack Channels
- Key Slack Features
- Leaving the SK Digital Workspace
- Adding & Managing Slack Apps
- Slack Keyboard Shortcuts
- Slack Slash(/) 명령어
- Using Opsgenie Actions in Slack
- Slack Advanced Search
- Permission Differences by Slack Account Type: Member vs Multi-channel Guest vs Single-channel Guest
- SK C&C Digital Service workspace 탈퇴하기
- Slack 알림 설정
- AGS Slack User Guide
- Modernization Platform v1.0
- Cloud Z DB
- Cloud Z Asset Manager
Support Portal User Guide
Introduction to Support Portal
Wed, Jun 4, 2025 at 4:53 PM
Overview Support Portal : https://support.skcc.com The Support Portal (Freshdesk) is a Ticket System that collects and manages users’ technical inquiries and issue reso...
Support Portal User Guide
Wed, Jun 4, 2025 at 5:22 PM
Getting Started The Support Portal is a service dedicated to handling technical inquiries and issue resolution requests for various DT platforms. It allows users to easily tr...
Support Portal CSP ticket submission information
Wed, Jun 4, 2025 at 5:41 PM
What is CSP Ticket Integration Instead of using each CSP’s support center, you can submit and manage tickets within the same user experience environment of the Support Portal...