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FAQ
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Datadog
- [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
- [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
- [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
- [ Datadog ] I want to adjust the Agent’s log size and related settings.
- [ Datadog ] How to check the Agent's status and troubleshoot issues
- [ Datadog ] Graph values change depending on the selected Time Range.
- [Datadog] Duplicate Host Names Appearing After AWS Integration
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Modernization Platform
- After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
- Can users directly add or update Jenkins plugins used in the Pipeline service?
- I forgot the password for my Console account. How can I reset it?
- What is the data retention period for the Logging and Monitoring services?
- I didn’t receive a verification email after using the password reset function on the Console.
- Only a specific user cannot access the Logging menu. What should I do?
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Cloud Z DB
- [Cloud Z DB] How should I configure memory settings for MariaDB?
- [Cloud Z DB] Does MariaDB support both symmetric and one-way encryption?
- [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
- [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
- [CloudZ DB] How can I add/delete MariaDB user accounts?
- [CloudZ DB] How is backup performed?
- [Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
- [Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
- [Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
- [Cloud Z DB] Is it mandatory to use a backup disk?
- [Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
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Request Management (Support Portal)
- [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
- [Support Portal] Do I need to sign up to submit a ticket?
- [Support Portal] Can I change my login account (email)?
- [Support Portal] Can I delete my account?
- [Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
- [Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
- Cowork & Notification (Slack)
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Datadog
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Managed Service
- Service Information
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SK Enterprise Support for AWS
- AWS Ticket Creation Tips
- Links to helpful resources for AWS technical support
- [EC2] Unable to determine instance status.
- [EC2] I can't connect to EC2 from the AWS Management Console (web browser).
- [EC2] EC2 is not created.
- [EC2] Although the limit has been increased, EC2 is not created.
- [EC2] What to do when restarting instance Tomcat fails
- [EC2] Spot Instance execution and request limit guidelines
- [EC2] The permissions of the /etc folder have been changed to 600, so it cannot be accessed by Root Account.
- [EC2] Unable to connect to S3 via VPN on VDI network.
- [EC2] How do I extend a Linux file system after increasing an EBS volume on an EC2 instance?
- [EC2] A large number of postdrop error messages occur in /var/log/messages and /var/log/maillog.
- [EC2] Port 25 for SMTP integration is not connected.
- [EC2] An alarm setting is required when a Security Group change operation occurs.
- [EC2] Rescheduling of AWS events
- [EC2] How to handle Windows activation failure
- [EC2] Copy KMS-encrypted instance to another account
- [EC2] I created an instance using an Intel CPU, but the architecture information for the instance shows AMD64.
- [EC2] If I delete the DB app from EC2 created with SQL Server, can I get a discount on the regular server fee?
- [S3] S3 buckets created with All Deny cannot be deleted.
- [S3] Solution for not being able to view S3 files uploaded by other accounts
- [Redshift] SLA metrics
- [RDS] How to apply RDS RI
- [RDS] RDS maintenance 작업 시, 다운타임이 있나요? Maintenance 날짜를 바꿀 수 있나요?
- [RDS] I would like to check the connection log of RDS.
- [RDS] 중지된 인스턴스의 자동 시작과 로그
- [RDS] Applying Oracle license to RDS as BYOL
- [RDS] Apply permissions when using RDS integrated with S3
- [RDS] The backup storage cycle behaves differently from what is set.
- [Aurora] A tmp full error occurs when running a query.
- [EKS] Difference between assigned IP address and number of IPs available for subnet
- [EKS] Checking the resources of the IP address assigned by Subnet
- [ACM] Download Amazon SSL certificate
- [ACM] I created a public certificate and recorded it in Route53, but validation failed.
- [Account] I changed my phone, but I don't remember the root account MFA.
- [Organization] Bulk backup management in Payer Account
- [EFS] Timeout occurs when performing application deployment to AWS EFS.
- [IAM] How to receive notifications when creating or deleting IAM Users
- [IAM] MFA re-authentication time extension
- [VPC] How to register Routing Table to use Overlay IP in Multi-Account configuration
- [VPN] Allow multiple connections to Client VPN
- [VPN] Can Client VPN itself control access by IP address?
- [NAT] Can I check the internal Client IP of the source at the destination?
- [NLB] Can I use the private IP of Internal ELB (NLB) as a static IP?
- [Direct Connect] Operation method when bandwidth is set to 2G
- [CloudFront] MQTT protocol support
- [Datasync] Synchronization method to S3
- [MSK] When MSK connection is not possible
- [AppStream 2.0] When starting a session, whether or not the batch file connected to Group Policy works varies depending on the user.
- [CodePipeline] Access to EKS Private Endpoint from another account
- [Other] Conditions for performing performance testing within AWS
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SK Enterprise Support for Azure
- Instructions on how to check your Azure tenant (domain) and subscription
- Scope of Azure requests supported in the Support Portal
- [VM] How to check disk deletion option when deleting Azure VM
- [VM] Change history inquiry/analysis and storage
- [AD] Check MFA per user
- [AKS] Can I delete the LB allocated to VMSS?
- [Database] Procedure for creating a MariaDB read replica in another subscription
- [Public Load Balancer] How many Frontend IPs can be connected to a Public Load Balancer?
- Modernization Platform v2.0
- Group Shared Infra Zone (SKPC)
- Datadog
- Support Portal
- Slack
- Modernization Platform v1.0
- Cloud Z DB
- Cloud Z Asset Manager
Request Management (Support Portal)
[Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
Thu, May 29, 2025 at 4:07 PM
The Gyeonggi-do Cloud Support Program will be terminated as of June 30, 2024. Please note that we are no longer accepting new tickets under this program. Please sign up on th...
[Support Portal] Do I need to sign up to submit a ticket?
Fri, May 23, 2025 at 4:40 PM
You can submit a ticket through the Support Portal to receive assistance from our experts. Currently, only registered members can submit tickets. Please refer to the Support Po...
[Support Portal] Can I change my login account (email)?
Fri, May 23, 2025 at 4:44 PM
If you would like to change the email address you registered with on the Support Portal, please submit a ticket with the request. Service Category: Ops Modernization > S...
[Support Portal] Can I delete my account?
Fri, May 23, 2025 at 4:45 PM
If you wish to delete your Support Portal account, please submit a ticket with your request. Your account will be deleted within 24 hours after you receive an email confirming ...
[Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
Fri, May 23, 2025 at 4:46 PM
If you are unable to access the Support Portal (Web/Mobile), you can send your inquiry to zservice@sk.com by email. A ticket will be automatically created in the Support Portal...
[Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
Fri, May 23, 2025 at 4:47 PM
Yes, you can. If you reply to the email using the zservice@sk.com address, your additional questions will be automatically threaded into the existing ticket, allowing the assig...