In certain unavoidable cases, you may request a schedule change for cloud events (such as planned maintenance or automatic version upgrades) issued by Cloud Service Providers (CSPs) like AWS or Azure.
Requests to postpone an event must be submitted via a separate ticket and will be reviewed. Please note that such requests may not be accepted, depending on the nature of the case.
If a schedule change is required, it is recommended to submit your request as early as possible.
To request a change in event schedule, please select service level Level 1 as AWS or Azure in the Support Portal, and include the following information when creating a ticket:
https://support.skcc.com/ko/support/tickets/new
Support Portal ticket number or Event ARN related to the request
Account ID (for AWS)
Tenant ID and Subscription ID (for Azure)
Region, target resource or instance
Details of the requested change – e.g., preferred schedule
If applicable, due date for ticket processing
For urgent matters or additional discussion, provide the contact person's name and phone number