FAQ

Cowork & Notification (Slack) (4)

• [Slack] SK C&C Digital Service Workspace에 어떻게 가입하나요?
• [Slack] Full name과 Display name은 어떻게 변경하나요?
• [Slack] Slack에서 채널은 어떻게 생성하나요?
• [Slack] 채널에 다른 구성원은 어떻게 초대하나요?

Request Management (Support Portal) (6)

• [Support Portal] 티켓을 접수하려면 회원가입을 해야하나요?
• [Support Portal] Support Portal에 접근하기 어려운 환경입니다. 티켓을 접수할 수 있는 다른 방법이 있나요?
• [Support Portal] 티켓에 대한 답변을 이메일로 전송 받았습니다. 추가로 궁금한 사항을 이메일로 회신해도 되나요?
• [Support Portal] 경기도 클라우드 지원사업 신청을 위하여 상담 요청을 하고 싶습니다.
• [Support Portal] 로그인 계정 (이메일)을 변경할 수 있나요?

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Datadog Monitoring

About Datadog (3)

• About Datadog
• Create a Datadog Trial Account
• Datadog ORG Creation Request

Install & Config Guide (1)

• [ Datadog ] Agent Install & Uninstall

Integration Guide (5)

• [ Datadog ] SSH Check Integration
• [ Datadog ] NTP Integration
• [ Datadog ] Opsgenie Integration Guide
• [ Datadog ] Slack Integration Guide
• [ Datadog ] HTTP check Integration

Dashboard Guide (7)

• [ Datadog ] Dashboard 추가 및 설정
• [ Datadog ] Widget Configuration Guide
• [ Datadog ] Add, copy, export widgets
• [ Datadog ] Widget - Timeseries
• [ Datadog ] Widget - Query Value

View all (7)

Alert Guide (5)

• Alert(Monitor) Guide
• [ Datadog ] Create Monitors
• [ Datadog ] Host Monitor
• [ Datadog ] Metric Monitor
• [ Datadog ] Log Monitor

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Managed Service

Service Information (2)

• Define support priorities and severity
• How to request a change to the CSP event schedule

SK Enterprise Support for AWS (51)

• AWS Ticket Creation Tips
• Links to helpful resources for AWS technical support
• [EC2] Unable to determine instance status.
• [EC2] I can't connect to EC2 from the AWS Management Console (web browser).
• [EC2] EC2 is not created.

View all (51)

SK Enterprise Support for Azure (8)

• Instructions on how to check your Azure tenant (domain) and subscription
• Scope of Azure requests supported in the Support Portal
• [VM] How to check disk deletion option when deleting Azure VM
• [VM] Change history inquiry/analysis and storage
• [AD] Check MFA per user

View all (8)

Modernization Platform v1.0

Release Notes (3)

• Cloud Z CP v1.1
• Cloud Z CP - MCM v1.0
• Cloud Z CP v2.0 Beta

Getting Started (4)

• I am a Cluster Admin.
• I am a Namespace Admin.
• I am a CI/CD Manager.
• I am a Developer.

Cluster Admin Guide (9)

• User Management
• Namespace Management
• Manage Notifications
• Image Registry - Public Project Management
• Build and Deployment Queries

View all (9)

Namespace Admin Guide (4)

• Image Registry - Private Project Management
• Build and Deployment View (Namespace Admin)
• Monitoring Query (Namespace Admin)
• Kubernetes Resource Management

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Modernization Platform v2.0

Overview (1)

• Modernization Platform is

Getting Started (5)

• UI Overview
• Account
• Project
• Profile
• Web SSH (Terminal)

System Console (7)

• System Dashboard
• System Clusters
• Projects
• System Logging
• Groups

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Project Console (3)

• Dashboard
• Clusters
• Dev Tools

Release Note (1)

• Modernization Platform v2.0.0 GA Release

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Cloud Z DB

Cloud Z DB User Guide (3)

• 1. Introduction to Cloud Z DB
• 2. Cloud Z DB Ordering and Management
• 3. IBM Cloud IAM Configuration for Cloud Z DB Installation

Cloud Z DB-Release Notes (2)

• Release Notes - Cloud Z DB v2.2.0
• Release Notes - Cloud Z DB v2.2.1

Cloud Z Asset Manager

Cloud Z Asset Overview (1)

• Service Overview (Cloud Z Asset)

User Guide (3)

• Asset Dashboard
• Asset Resource Status
• Asset Resource Change History

Supported Service List (1)

• Supported Service List

Request Management (Support Portal)

Support Portal User Guide (3)

• Introduction to Support Portal
• Support Portal User Guide
• Support Portal CSP ticket submission information

Cowork & Notification (Slack)

개요 (2)

• Slack 및 SK C&C Digital Service workspace 소개
• 운영 정책

사용법 (12)

• Slack Display Name 변경하기
• Slack 채널 생성
• Slack 채널 사용
• Slack 주요 기능
• Slack App 추가 및 관리

View all (12)