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Define support priorities and severity

Fri, Jun 20, 2025 at 9:42 AM

Customers receiving Managed Services from our company are subject to the following priority and severity levels defined in the Support Portal.  Support Portal Ticket Type Support Portal Priority Definition Incident Critical Business-c...
How to request a change to the CSP event schedule

Wed, Jun 11, 2025 at 1:35 PM

In certain unavoidable cases, you may request a schedule change for cloud events (such as planned maintenance or automatic version upgrades) issued by Cloud Service Providers (CSPs) like AWS or Azure. Requests to postpone an event must be submit...