Getting Started 

The Support Portal is a service dedicated to handling technical inquiries and issue resolution requests for various DT platforms. It allows users to easily track the progress and outcomes of their submitted tickets. 

Access 

You can access the portal by visiting https://support.skcc.com via your browser.

※ When accessing from the SK Inc. VDI environment, you will be automatically redirected to the local environment.

User Registration 

1. On the Support Portal main screen, click Sign Up in the top-right corner.

2. Enter your name and email address.

   • The registered email will be used as your login ID.

   • Email notifications about your ticket status and results will be sent to this address, so we recommend using an email you check regularly.

3. Complete the CAPTCHA image verification to prevent bot access.

4. Click Register.

Set Password 

1. A registration email will be sent to the email address you provided. Click the link in the email to set a password for logging into the Support Portal.

2. Click the Activate and Log in button to complete your registration.

3. If you don’t receive the registration email, please check your spam folder.

Login 

1. After completing your registration, click Log In at the top-right of the Support Portal homepage and enter your email and password. 

Edit Profile 

1. After logging in, click Edit Profile in the top-right menu. 
2. You can update your name, job title, phone number, language, and other information (excluding your login email). 
   1. If you need to change your email (login ID), please submit a support ticket. 

Search for Solutions 

In the Solutions menu of the Support Portal, you can find various user guides for DT platforms.

Before submitting a ticket, try searching for your question, issue, or error — you might find a faster answer without needing to wait for a response.

Ticket

Submit a Ticket 

Only registered users can log in and submit tickets through the Support Portal. 

1. Go to https://support.skcc.com. Click Log In at the top right of the homepage and enter your email and password. 
2. On the main page, click the New Ticket button located below the search bar. 
3. Fill out the ticket submission form: 
   • Requester: Automatically filled with the email of the logged-in user. 
   • Service Level: Select the relevant product or service you're inquiring about.
     ※. You can use the search bar at the top of the Service Level dropdown to quickly find your product/service. 
   • Attachments: Supports multiple file uploads. General limit: Up to 20MB total. (For AWS-related tickets: Maximum of 3 files, each up to 5MB.)
   • Provide a clear and detailed description of your inquiry or issue in the ticket body. A well-written ticket helps reduce back-and-forth communication and leads to faster and more accurate support. 
4. Click Submit at the bottom to complete the request.
   

Check Your Tickets 

• Logged-in users can check ticket progress as follows: 
  1. Go to Support Portal Home > Tickets, or Click View ticket status below the main search bar. 
  2. Use the filtering options to narrow down your view by All tickets, Open or Pending, Resolved or Closed.
  3. If you have additional requests or follow-up questions after reviewing a ticket, you can simply click Reply to continue the conversation — there's no need to submit a separate ticket.
     
     

Forum 

The forum is a community where announcements, issues, tips, etc. related to DT platforms/services can be shared and discussed. 

The Support Portal forum is composed of 3 levels (Category > Forum > Topic). 

• Category: The top-level category, divided into announcements, maintenance notices, bulletin board, tips, etc. 
• Forum: A board unit within a category 
• Topic: A post within the forum; depending on the forum type, replies/following may be available 

Creating a Forum Topic 

You can access the forum after logging in by using the top menu bar. 

1. To create a new topic, click Start a new topic on the upper right side of the forum page. 
2. Write the content according to the topic creation form. 
   • Post in forum: Select the forum where you want to post the topic. 
   • Attachments: Multiple file uploads are supported, with a maximum limit of 20MB.
3. Click Save at the bottom.
   

Following a Forum 

When you follow a forum, you will receive notification emails whenever a new topic is posted in that forum.

In the Support Portal > Forum, click on the forum you are interested in and click the Follow button at the upper right corner.

Once followed, the button changes to Following, and clicking the Following button again will unfollow the forum.

※ Even if you follow a forum, topics registered within it are not followed automatically.

Following a Topic 

When you follow a topic, you will receive notification emails whenever a new reply is posted to the topic.

(You will not receive a notification email when the content of the topic is edited.)

In Support Portal > Forum > Topic, click the Follow button at the upper right corner.

Tip!

• When a Ticket is updated, a notification email is sent so you can check the progress immediately. 
• If it is difficult to submit a Ticket via Web or Mobile, you can send your inquiry to zservice@sk.com, and the sent email will be automatically registered as a Ticket. 
  • If you reply to the response received by email, it will automatically be threaded to the corresponding Ticket. 
  • For users who are not registered to the Support Portal, a registration guide email will also be sent. 
• A Mobile App is provided. (Free, for Agent)
  • Supports Android and iOS 
  • It provides the same functionality and look & feel as the desktop version, allowing you to submit Tickets and check progress in any environment. 
• Resolved Tickets are automatically closed after 5 days.