First, please check which browser you are using.
Cloud Z DB supports the following browsers:
Chrome
Safari (Mac only)
Firefox
If you are accessing the Cloud Z DB Portal using "Internet Explorer 11" or "Microsoft Edge", this issue may occur.
Therefore, it is recommended to use Chrome to access the portal.
If you see a message such as the one below and cannot see the IP, please contact your Cluster Admin to request an additional IP:
"EXTERNAL-IP does not exist. Please contact your administrator."
Additional details and guidance can be found at the following sections:
- 5. Accessing the Cloud Z DB Portal – 5.2. Supported Platforms
- 8. Using MariaDB on Cloud Z DB – 8.2.1. Connecting via Command Line