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FAQ
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Datadog
- [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
- [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
- [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
- [ Datadog ] I want to adjust the Agent’s log size and related settings.
- [ Datadog ] How to check the Agent's status and troubleshoot issues
- [ Datadog ] Graph values change depending on the selected Time Range.
- [Datadog] Duplicate Host Names Appearing After AWS Integration
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Modernization Platform
- After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
- Can users directly add or update Jenkins plugins used in the Pipeline service?
- I forgot the password for my Console account. How can I reset it?
- What is the data retention period for the Logging and Monitoring services?
- I didn’t receive a verification email after using the password reset function on the Console.
- Only a specific user cannot access the Logging menu. What should I do?
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Cloud Z DB
- [Cloud Z DB] How should I configure memory settings for MariaDB?
- [Cloud Z DB] Does MariaDB support both symmetric and one-way encryption?
- [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
- [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
- [CloudZ DB] How can I add/delete MariaDB user accounts?
- [CloudZ DB] How is backup performed?
- [Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
- [Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
- [Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
- [Cloud Z DB] Is it mandatory to use a backup disk?
- [Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
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Support Portal
- [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
- [Support Portal] Do I need to sign up to submit a ticket?
- [Support Portal] Can I change my login account (email)?
- [Support Portal] Can I delete my account?
- [Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
- [Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
- Slack
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Datadog
Cloud Z DB
[Cloud Z DB] How should I configure memory settings for MariaDB?
Thu, Tháng 5 29, 2025 lúc 1:35 CH
Memory in MariaDB is broadly divided into two areas: 1. Global Memory Area When the DB is first started, it uses only the minimum memory, then gradually increases up to t...
[Cloud Z DB] Does MariaDB support both symmetric and one-way encryption?
Thu, Tháng 5 29, 2025 lúc 3:19 CH
The encryption plugin is not a feature provided by ZDB, but rather a built-in capability of MariaDB itself. MariaDB supports both symmetric and asymmetric (one-way) encrypt...
[Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
Thu, Tháng 5 29, 2025 lúc 3:22 CH
If you see the following connection errors, this applies to your case. MariaDB Error Log [Warning] Aborted connection 46019374 to db: 'unconnected' user: 'u...
[Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
Thu, Tháng 5 29, 2025 lúc 3:29 CH
This issue may occur when connecting using a Private IP. Cause and Resolution he Private IP of Cloud Z DB in the AWS environment uses AWS Network Load Balancer (NLB)....
[CloudZ DB] How can I add/delete MariaDB user accounts?
Thu, Tháng 5 29, 2025 lúc 3:25 CH
If the version of the Cloud Z DB Console is v2.1 or higher, user accounts can be added/deleted through the Console. For versions lower than v2.1, you can connect to the DB us...
[CloudZ DB] How is backup performed?
Thu, Tháng 5 29, 2025 lúc 3:28 CH
Cloud Z DB backups are executed through the ZDB App (Backup Agent), and the backup files are stored in compressed format in Object Storage. Backup methods and types provided...
[Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
Thu, Tháng 5 29, 2025 lúc 3:38 CH
Currently, Cloud Z DB provides two types of databases: MariaDB and Redis. MariaDB supports three versions (10.3.16 / 10.2.21 / 10.2.14), and Redis supports version 4.0.9. In ...
[Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
Thu, Tháng 5 29, 2025 lúc 3:35 CH
First, please check which browser you are using. Cloud Z DB supports the following browsers: Chrome Safari (Mac only) Firefox If you are accessing the Cloud Z DB P...
[Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
Thu, Tháng 5 29, 2025 lúc 3:36 CH
You can reuse an IP address from a currently used service if the namespace is changed or a new service is created. To reuse the IP, you must either submit a ticket through the...
[Cloud Z DB] Is it mandatory to use a backup disk?
Thu, Tháng 5 29, 2025 lúc 3:33 CH
Backup can be performed normally even without using a backup disk. In the case of MariaDB, using a backup disk is optional. However, using a backup disk offers the followin...