When submitting an AWS ticket, including the following information may help expedite processing.
If you are submitting outside business hours, please write in English for faster handling.
Select "AWS" in the "Service Level 1" field.
If "CSP Account" options are displayed, select the relevant account.
(If not displayed, please enter the account in the "Description" field.)Select the appropriate option in the "Priority" field.
Enter the project/system name in the "Project/System Name" field.
In the "Description" field, include the following:
Account ID
Region
Resource
Timeline + TimeZone (start time ~ end time of the issue)
Mobile phone number if the issue is urgent
