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FAQ
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Datadog
- [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
- [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
- [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
- [ Datadog ] I want to adjust the Agent’s log size and related settings.
- [ Datadog ] How to check the Agent's status and troubleshoot issues
- [ Datadog ] Graph values change depending on the selected Time Range.
- [Datadog] Duplicate Host Names Appearing After AWS Integration
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Modernization Platform
- After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
- Can users directly add or update Jenkins plugins used in the Pipeline service?
- I forgot the password for my Console account. How can I reset it?
- What is the data retention period for the Logging and Monitoring services?
- I didn’t receive a verification email after using the password reset function on the Console.
- Only a specific user cannot access the Logging menu. What should I do?
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Cloud Z DB
- [Cloud Z DB] How should I configure memory settings for MariaDB?
- [Cloud Z DB] Does MariaDB support both symmetric and one-way encryption?
- [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
- [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
- [CloudZ DB] How can I add/delete MariaDB user accounts?
- [CloudZ DB] How is backup performed?
- [Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
- [Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
- [Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
- [Cloud Z DB] Is it mandatory to use a backup disk?
- [Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
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Support Portal
- [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
- [Support Portal] Do I need to sign up to submit a ticket?
- [Support Portal] Can I change my login account (email)?
- [Support Portal] Can I delete my account?
- [Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
- [Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
- Slack
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Datadog
Datadog
[Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
Wed, Tháng 5 28, 2025 lúc 5:38 CH
Outbound Proxy Source Destination Port (TCP) Port (UDP) X Client Datadog (SaaS) collection servers 443, 10516, 10250, 10255 123 O Client ...
[Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
Wed, Tháng 5 28, 2025 lúc 5:40 CH
When configuring a monitor, you can apply different messages and alert propagation channels for each condition by using conditional variables in the “Notify your team” section....
[Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
Wed, Tháng 5 28, 2025 lúc 5:31 CH
By default, the agent binds to 3 ports on Linux and 4 ports on Windows and OSX. Port Description 5000 Exposes runtime metrics about the agent. 5001 Used to send com...
[ Datadog ] I want to adjust the Agent’s log size and related settings.
Wed, Tháng 5 28, 2025 lúc 5:36 CH
■ Agent log file settings Datadog Agent performs log file roll-over (split) by default when the log size reaches 10MB. When the log size exceeds 10MB, the file is renamed to a...
[ Datadog ] How to check the Agent's status and troubleshoot issues
Wed, Tháng 5 28, 2025 lúc 5:40 CH
⚙️ Check Agent status ⚙️ Check data collection status ⚙️ Check Agent logs ⚙️ Restart Agent ⚙️ Send Flare Check Agent status Check Agent status - Check whether the ...
[ Datadog ] Graph values change depending on the selected Time Range.
Wed, Tháng 5 28, 2025 lúc 5:29 CH
When configuring a dashboard or monitor, there are frequent inquiries about why graph values differ depending on the selected time range. This explanation is intended to clari...
[Datadog] Duplicate Host Names Appearing After AWS Integration
Wed, Tháng 5 28, 2025 lúc 5:45 CH
After performing the AWS Integration, you may notice a sudden increase in the number of hosts. Here are some areas to check and consider in such cases: When AWS Integratio...