You can use Opsgenie actions directly through slash (/) commands in Slack — no need to access the Opsgenie web interface, making incident response faster and more convenient.
Before using the commands below, you must link your Slack and Opsgenie accounts by entering:
/genie connect
Frequently Used Opsgenie Commands
You must use the exact team name and alert number as registered in Opsgenie.
Action | Command Format | Example |
|---|---|---|
| Create Alert | /genie alert [alert message] for [team1, team2, user1..] | /genie alert Threshold exceeded for ZCP Public |
| Acknowledge Alert | /genie ack [tinyID1, tinyID2..] | /genie ack 3127 |
| Close Alert | /genie close [tinyID1, tinyID2..] | /genie close 3127, 3389 |
Manually Creating an Alert
Manual alerts can be useful in the following scenarios:
You've acknowledged an alert but cannot resolve it yourself, and need to escalate via phone call.
A system alert requires immediate phone notification to the corresponding DT Platform team.
Include Manual Alert in the alert message to indicate manual escalation.
- Example: /genie alert Manual Alert - Please check node failure. for ZCP Public
To view the full list of available Opsgenie commands, type: /genie help