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FAQ
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Datadog
- [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
- [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
- [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
- [ Datadog ] I want to adjust the Agent’s log size and related settings.
- [ Datadog ] How to check the Agent's status and troubleshoot issues
- [ Datadog ] Graph values change depending on the selected Time Range.
- [Datadog] Duplicate Host Names Appearing After AWS Integration
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Modernization Platform
- After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
- Can users directly add or update Jenkins plugins used in the Pipeline service?
- I forgot the password for my Console account. How can I reset it?
- What is the data retention period for the Logging and Monitoring services?
- I didn’t receive a verification email after using the password reset function on the Console.
- Only a specific user cannot access the Logging menu. What should I do?
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Cloud Z DB
- [Cloud Z DB] How should I configure memory settings for MariaDB?
- [Cloud Z DB] Does MariaDB support both symmetric and one-way encryption?
- [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
- [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
- [CloudZ DB] How can I add/delete MariaDB user accounts?
- [CloudZ DB] How is backup performed?
- [Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
- [Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
- [Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
- [Cloud Z DB] Is it mandatory to use a backup disk?
- [Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
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Support Portal
- [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
- [Support Portal] Do I need to sign up to submit a ticket?
- [Support Portal] Can I change my login account (email)?
- [Support Portal] Can I delete my account?
- [Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
- [Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
- Slack
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Datadog
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Managed Service
- 服务概览
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SK Enterprise Support for AWS
- AWS Ticket Creation Tips
- Links to helpful resources for AWS technical support
- [EC2] Unable to determine instance status.
- [EC2] I can't connect to EC2 from the AWS Management Console (web browser).
- [EC2] EC2 is not created.
- [EC2] EC2 cannot be launched even after increasing the limit
- [EC2] Action items when Tomcat restart fails on instance
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SK Enterprise Support for Azure
- Instructions on how to check your Azure tenant (domain) and subscription
- Supportable Request Scope for Azure via Support Portal
- [VM] How to Check the Disk Deletion Option When Deleting an Azure VM
- [VM] Change history inquiry/analysis and storage
- [AD] Check MFA per user
- [AKS] Is it possible to delete the Load Balancer assigned to a VMSS?
- [Database] Procedure for creating a MariaDB read replica in another subscription
- [Public Load Balancer] How many Frontend IPs can be connected to a Public Load Balancer?
- Modernization Platform v2.0
- Group Shared Infra Zone (SKPC)
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Datadog
- Support Portal
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Slack
- 概览
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使用方法
- Getting started with Slack (SK Digital Service workspace)
- Slack Notification Settings
- How to Change Your Slack Display Name
- Creating Slack Channels
- Using Slack Channels
- Key Slack Features
- Leaving the SK Digital Workspace
- Adding & Managing Slack Apps
- Slack Keyboard Shortcuts
- Slack Slash (/) Commands
- Using Opsgenie Actions in Slack
- Slack Advanced Search
- Permission Differences by Slack Account Type: Member vs Multi-channel Guest vs Single-channel Guest
- AGS Slack User Guide
SK Enterprise Support for Azure
Instructions on how to check your Azure tenant (domain) and subscription
星期一, 六月 2, 2025 在 11:08 AM
When creating an Azure ticket, the tenant name and subscription ID must be confirmed for detailed support. If the CSP Account field does not show this information, please inclu...
Supportable Request Scope for Azure via Support Portal
星期一, 六月 2, 2025 在 11:08 AM
The scope of support available depends on the type of contract for the Azure service. Azure service contracts are divided into CSP (Cloud Solution Provider) and LSP (Licensing...
[VM] How to Check the Disk Deletion Option When Deleting an Azure VM
星期一, 六月 2, 2025 在 11:09 AM
When creating a disk for an Azure Virtual Machine, there is an option called "Delete with VM" that allows the disk to be deleted along with the VM. This option canno...
[VM] Change history inquiry/analysis and storage
星期一, 六月 2, 2025 在 11:13 AM
Change history for actions such as creating or deleting a VM in the Azure Portal can be checked via Monitor > Change Analysis. For more information about this feat...
[AD] Check MFA per user
星期一, 六月 2, 2025 在 11:18 AM
It is recommended to use Multi-Factor Authentication (MFA) to enhance user protection. MFA is primarily triggered either by per-user settings or Conditional Access (CA) polici...
[AKS] Is it possible to delete the Load Balancer assigned to a VMSS?
星期一, 六月 2, 2025 在 11:20 AM
Question A VMSS created by AKS exists, and the automatically generated Load Balancer (LB) during AKS creation is assigned to this VMSS. When attempting to delete the LB, it i...
[Database] Procedure for creating a MariaDB read replica in another subscription
星期一, 六月 2, 2025 在 11:37 AM
1. Creating a Read-only Replica of MariaDB First, create a read-only replica of the MariaDB. After that, specify the server name and location to create the replica. When ...
[Public Load Balancer] How many Frontend IPs can be connected to a Public Load Balancer?
星期一, 六月 2, 2025 在 11:53 AM
● Notice There is a limit to the number of frontends you can add to a Load Balancer. For more details, refer to the Load Balancer section in the service lim...