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服务概览

Define support priorities and severity

星期一, 六月 2, 2025 在 10:23 AM

Customers receiving our Managed Service are subject to the following ticket priorities and severities, as defined in the Support Portal.  Support Portal Ticket Types Support...
How to request a change to the CSP event schedule

星期一, 六月 2, 2025 在 10:11 AM

In certain unavoidable cases, you may request a schedule change for cloud events (such as planned maintenance or automatic version upgrades) issued by Cloud Service Providers (...