Slack
Overview
- Introduction
Slack is a real-time communication tool accessible via mobile and web environments. It enables efficient work by integrating with various IT development, operations, and team-building services.
For AGS collaboration channels, a real-time translation tool called Untangle is configured, allowing multilingual translation. Among available tools in the market, Untangle is relatively accurate in terms of translation quality. - Our Slack Workspace URL
https://skcc1.slack.com
※ Reference: Slack Usage Guide
Cowork & Notification (Slack) : Cloud Z Support Portal - Slack Workspace Account
Only emails under the domain skcc.com are used.
Usage Process
- Request > Join Channel > Use > Terminate
Request
Submit a technical support ticket for Slack and the translation tool via our Support Portal.
- Sign up on the Support Portal
https://support.skcc.com/ko/support/home
Register with your@sk.com
email , Set up your profile and submit a support request (ticket)
Support Portal User Guide - Channel Creation & AGS Personnel Registration
※ AGS personnel are not added directly to the main SK Digital Workspace but join a dedicated AGS workspace (Create a new ticket Fill in all required fields Ticket Type: Technical Inquiry
Service Level 1: Ops Modernization
Service Level 2: Cowork & Notification
Service Level 3: AGS Channel
Request Details Channel: Name of the new channel or existing channel to invite AGS personnel
You may request multiple channels
User Invitation: Email addresses of AGS members (e.g.,
@fpt.com
)Separate users per channel if requesting multiple channels
You may also include internal staff or external partners
Include translation tool setup
SK_FPT_Digital_Service
) first, and are then connected to individual channels. This typically takes longer than inviting full-time employees.
Usage
- Accessing Slack
Available via Web, Desktop App, and Mobile App - Configuration Policy
- Untangle is installed and configured by default by admins for AGS channels only
- For individual configuration requests, submit a ticket via the Support Portal
-> Not recommended unless required for issue resolution
- Verifying User Invitations & Translation Tool Setup in Slack Channels
Setting up the automatic translation tool - Translation Settings
Default Language Support: Korean, Vietnamese (up to 2 languages allowed)Case 1: Korean → Vietnamese
Case 2: Vietnamese → Korean
Case 3: English → Korean, Vietnamese
Korean → Vietnamese Vietnamese → Korean English → Korean, Vietnamese
- You may adjust these settings according to the project's collaboration environment.
- Default when AGS channel is created: All 3 cases enabled (by Admin)
- Can be modified per channel during usage
- Language Setting Request
Permission Admin Procedure 1. Create a new ticket on the Support Portal
2. Enter required fields:Ticket Type: Technical Inquiry
Service Level 1: Ops Modernization
Service Level 2: Cowork & Notification
Service Level 3: AGS Channel
3. Fill in the request:
Subject: Change Untangle Language Settings
Channel Name
Languages to Translate: e.g., Korean, Vietnamese
Settings Channel Language: Korean
Channel Language 2: Vietnamese - Turn Off Untangle Translation :
For projects that communicate in English only, or when English is preferred for issue resolution:Permissions Admin / Channel Members (with prior approval) Procedure 1. Type /untangle settings
in the channel message window2. Set the following:
Channel Language
: Don’t translateChannel Language 2
: Don’t translate
3. Click
Save
Settings Channel Language: Don't translate
Channel Language 2: Don't translate Change or Customize Translation Language (Not Recommended Unless Necessary)
Permission Admin Procedure 1. Create a new ticket on the Support Portal
2. Enter required fields:Ticket Type: Technical Inquiry
Service Level 1: Ops Modernization
Service Level 2: Cowork & Notification
Service Level 3: AGS Channel
3. Fill in the request:
Subject: Change Untangle Language Settings
Channel Name
Languages to Translate:
Settings Channel Language:Translation Languages 1
Channel Language 2: Translation Languages 2
- Untangle App Authorization
To use Untangle in Slack, the translation app must be authorized to access Slack data.Process:
Go to Slack > Apps > type/untangle auth
→ click Authorized buttonThis authorization confirms the user trusts the app and grants access, which is required for translation functionality.
Slack > 앱 > '/untangle auth' > Authorized 버튼
- Termination
When AGS collaboration ends:- Remove AGS personnel from a specific channel: Select the user → "Remove from channel"
- Remove AGS personnel from the entire workspace (if they joined multiple channels): Submit a ticket on the Support Portal
- Close the collaboration channel: Request channel archiving via the Support Portal
- Remove AGS personnel from a specific channel: Select the user → "Remove from channel"