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Cloud Z Support Portal
解决方案首页
Datadog
FAQ
Datadog
[Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
[Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
[Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
[ Datadog ] I want to adjust the Agent’s log size and related settings.
[ Datadog ] How to check the Agent's status and troubleshoot issues
[ Datadog ] Graph values change depending on the selected Time Range.
[Datadog] Duplicate Host Names Appearing After AWS Integration
Modernization Platform
After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
Can users directly add or update Jenkins plugins used in the Pipeline service?
I forgot the password for my Console account. How can I reset it?
What is the data retention period for the Logging and Monitoring services?
I didn’t receive a verification email after using the password reset function on the Console.
Only a specific user cannot access the Logging menu. What should I do?
Cloud Z DB
[Cloud Z DB] How should I configure memory settings for MariaDB?
[Cloud Z DB] Does MariaDB support both symmetric and one-way encryption?
[Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
[Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
[CloudZ DB] How can I add/delete MariaDB user accounts?
[CloudZ DB] How is backup performed?
[Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
[Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
[Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
[Cloud Z DB] Is it mandatory to use a backup disk?
[Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
Support Portal
[Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
[Support Portal] Do I need to sign up to submit a ticket?
[Support Portal] Can I change my login account (email)?
[Support Portal] Can I delete my account?
[Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
[Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
Slack
[Slack] How to Invite Other Members to a Channel
[Slack] How to join the SK C&C Digital Service Workspace
[Slack] How to change Full name and Display name
[Slack] How to create a channel in Slack?
Managed Service
服务概览
Define support priorities and severity
How to request a change to the CSP event schedule
SK Enterprise Support for AWS
AWS Ticket Creation Tips
Links to helpful resources for AWS technical support
[EC2] Unable to determine instance status.
[EC2] I can't connect to EC2 from the AWS Management Console (web browser).
[EC2] EC2 is not created.
[EC2] EC2 cannot be launched even after increasing the limit
[EC2] Action items when Tomcat restart fails on instance
SK Enterprise Support for Azure
Instructions on how to check your Azure tenant (domain) and subscription
Supportable Request Scope for Azure via Support Portal
[VM] How to Check the Disk Deletion Option When Deleting an Azure VM
[VM] Change history inquiry/analysis and storage
[AD] Check MFA per user
[AKS] Is it possible to delete the Load Balancer assigned to a VMSS?
[Database] Procedure for creating a MariaDB read replica in another subscription
[Public Load Balancer] How many Frontend IPs can be connected to a Public Load Balancer?
Modernization Platform v2.0
概览
Modernization Platform is
Modernization Platform v2.0 Architecture
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