Slack

Overview 

• Introduction
  Slack is a real-time communication tool accessible via mobile and web environments. It enables efficient work by integrating with various IT development, operations, and team-building services.
  For AGS collaboration channels, a real-time translation tool called Untangle is configured, allowing multilingual translation. Among available tools in the market, Untangle is relatively accurate in terms of translation quality.
  
  
• Our Slack Workspace URL
  https://skcc1.slack.com
  ※ Reference: Slack Usage Guide
  Cowork & Notification (Slack) : Cloud Z Support Portal
  
  
• Slack Workspace Account
  Only emails under the domain skcc.com are used.
  
  

Usage Process 

• Request > Join Channel > Use > Terminate
  
  

Request 

Submit a technical support ticket for Slack and the translation tool via our Support Portal. 

• Sign up on the Support Portal
  https://support.skcc.com/ko/support/home
  Register with your @sk.com email , Set up your profile and submit a support request (ticket)
  Support Portal User Guide
  
  
• Channel Creation & AGS Personnel Registration
  
  

  Create a new ticket
  Fill in all required fields	Ticket Type: Technical Inquiry Service Level 1: Ops Modernization Service Level 2: Cowork & Notification Service Level 3: AGS Channel
  Request Details	Channel: Name of the new channel or existing channel to invite AGS personnel You may request multiple channels User Invitation: Email addresses of AGS members (e.g., @fpt.com) Separate users per channel if requesting multiple channels You may also include internal staff or external partners Include translation tool setup

  ※ AGS personnel are not added directly to the main SK Digital Workspace but join a dedicated AGS workspace (SK_FPT_Digital_Service) first, and are then connected to individual channels. This typically takes longer than inviting full-time employees. 

Usage 

• Accessing Slack
  Available via Web, Desktop App, and Mobile App
  
  
• Configuration Policy 
  • Untangle is installed and configured by default by admins for AGS channels only 
  • For individual configuration requests, submit a ticket via the Support Portal
    -> Not recommended unless required for issue resolution
    
    
• Verifying User Invitations & Translation Tool Setup in Slack Channels
  
  

  Setting up the automatic translation tool

• Translation Settings
  Default Language Support: Korean, Vietnamese (up to 2 languages allowed) 

  • Case 1: Korean → Vietnamese

  • Case 2: Vietnamese → Korean

  • Case 3: English → Korean, Vietnamese

    Korean → Vietnamese

    Vietnamese → Korean

    English → Korean, Vietnamese

• You may adjust these settings according to the project's collaboration environment. 
  • Default when AGS channel is created: All 3 cases enabled (by Admin) 
  • Can be modified per channel during usage 

1.  Language Setting Request
   
   

   Permission	Admin
   Procedure	1. Create a new ticket on the Support Portal 2. Enter required fields:  Ticket Type: Technical Inquiry Service Level 1: Ops Modernization Service Level 2: Cowork & Notification Service Level 3: AGS Channel 3. Fill in the request:  Subject: Change Untangle Language Settings Channel Name Languages to Translate: e.g., Korean, Vietnamese
   Settings	Channel Language: Korean Channel Language 2: Vietnamese

2. Turn Off Untangle Translation :
   For projects that communicate in English only, or when English is preferred for issue resolution:
   
   

   Permissions	Admin / Channel Members (with prior approval)
   Procedure	1. Type /untangle settingsin the channel message window 2. Set the following: Channel Language: Don’t translate Channel Language 2: Don’t translate 3. Click Save
   Settings	Channel Language: Don't translate Channel Language 2: Don't translate

3. Change or Customize Translation Language (Not Recommended Unless Necessary)

   Permission	Admin
   Procedure	1. Create a new ticket on the Support Portal 2. Enter required fields:  Ticket Type: Technical Inquiry Service Level 1: Ops Modernization Service Level 2: Cowork & Notification Service Level 3: AGS Channel 3. Fill in the request:  Subject: Change Untangle Language Settings Channel Name Languages to Translate:
   Settings	Channel Language:Translation Languages 1 Channel Language 2: Translation Languages 2

• Untangle App Authorization
  To use Untangle in Slack, the translation app must be authorized to access Slack data.

  Process:
  Go to Slack > Apps > type /untangle auth → click Authorized button

  This authorization confirms the user trusts the app and grants access, which is required for translation functionality.

  Slack > 앱 > '/untangle auth' > Authorized 버튼

• Termination
  When AGS collaboration ends: 
  • Remove AGS personnel from a specific channel: Select the user → "Remove from channel"
    
    
  • Remove AGS personnel from the entire workspace (if they joined multiple channels): Submit a ticket on the Support Portal 
  • Close the collaboration channel: Request channel archiving via the Support Portal