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FAQ
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Datadog
- [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
- [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
- [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
- [ Datadog ] I want to adjust the Agent’s log size and related settings.
- [ Datadog ] How to check the Agent's status and troubleshoot issues
- [ Datadog ] Graph values change depending on the selected Time Range.
- [Datadog] Duplicate Host Names Appearing After AWS Integration
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Modernization Platform
- After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
- Can users directly add or update Jenkins plugins used in the Pipeline service?
- I forgot the password for my Console account. How can I reset it?
- What is the data retention period for the Logging and Monitoring services?
- I didn’t receive a verification email after using the password reset function on the Console.
- Only a specific user cannot access the Logging menu. What should I do?
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Cloud Z DB
- [Cloud Z DB] How should I configure memory settings for MariaDB?
- [Cloud Z DB] Does MariaDB support both symmetric and one-way encryption?
- [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
- [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
- [CloudZ DB] How can I add/delete MariaDB user accounts?
- [CloudZ DB] How is backup performed?
- [Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
- [Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
- [Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
- [Cloud Z DB] Is it mandatory to use a backup disk?
- [Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
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Support Portal
- [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
- [Support Portal] Do I need to sign up to submit a ticket?
- [Support Portal] Can I change my login account (email)?
- [Support Portal] Can I delete my account?
- [Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
- [Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
- Slack
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Datadog
Support Portal
[Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
Jeu, Mai 29, 2025 à 4:08 H
The Gyeonggi-do Cloud Support Program will be terminated as of June 30, 2024. Please note that we are no longer accepting new tickets under this program. Please sign up on the...
[Support Portal] Do I need to sign up to submit a ticket?
Jeu, Mai 29, 2025 à 4:13 H
You can submit a ticket through the Support Portal to receive assistance from our experts. Currently, only registered members can submit tickets. Please refer to the Support Po...
[Support Portal] Can I change my login account (email)?
Jeu, Mai 29, 2025 à 4:04 H
If you would like to change the email address you registered with on the Support Portal, please submit a ticket with the request. Service Category: Ops Modernization > S...
[Support Portal] Can I delete my account?
Jeu, Mai 29, 2025 à 4:14 H
If you wish to delete your Support Portal account, please submit a ticket with your request. Your account will be deleted within 24 hours after you receive an email confirming ...
[Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
Jeu, Mai 29, 2025 à 4:45 H
If you are unable to access the Support Portal (Web/Mobile), you can send your inquiry to zservice@sk.com by email. A ticket will be automatically created in the Support Portal...
[Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
Jeu, Mai 29, 2025 à 3:41 H
Yes, you can. If you reply to the email using the zservice@sk.com address, your additional questions will be automatically threaded into the existing ticket, allowing the assig...