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FAQ
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Datadog
- [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
- [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
- [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
- [ Datadog ] I want to adjust the Agent’s log size and related settings.
- [ Datadog ] How to check the Agent's status and troubleshoot issues
- [ Datadog ] Graph values change depending on the selected Time Range.
- [Datadog] Duplicate Host Names Appearing After AWS Integration
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Modernization Platform
- After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
- Can users directly add or update Jenkins plugins used in the Pipeline service?
- I forgot the password for my Console account. How can I reset it?
- What is the data retention period for the Logging and Monitoring services?
- I didn’t receive a verification email after using the password reset function on the Console.
- Only a specific user cannot access the Logging menu. What should I do?
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Cloud Z DB
- [Cloud Z DB] How should I configure memory settings for MariaDB?
- [Cloud Z DB] Does MariaDB support both symmetric and one-way encryption?
- [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
- [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
- [CloudZ DB] How can I add/delete MariaDB user accounts?
- [CloudZ DB] How is backup performed?
- [Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
- [Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
- [Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
- [Cloud Z DB] Is it mandatory to use a backup disk?
- [Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
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Support Portal
- [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
- [Support Portal] Do I need to sign up to submit a ticket?
- [Support Portal] Can I change my login account (email)?
- [Support Portal] Can I delete my account?
- [Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
- [Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
- Slack
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Datadog
- Modernization Platform v2.0
- Hạ tầng dùng chung (SKPC)
- Support Portal
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Slack
- Overview
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User Guide
- Getting started with Slack (SK Digital Service workspace)
- Slack Notification Settings
- How to Change Your Slack Display Name
- Creating Slack Channels
- Using Slack Channels
- Key Slack Features
- Leaving the SK Digital Workspace
- Adding & Managing Slack Apps
- Slack Keyboard Shortcuts
- Slack Slash (/) Commands
- Using Opsgenie Actions in Slack
- Slack Advanced Search
- Permission Differences by Slack Account Type: Member vs Multi-channel Guest vs Single-channel Guest
- AGS Slack User Guide
User Guide
Getting started with Slack (SK Digital Service workspace)
Thu, Tháng 6 5, 2025 lúc 2:14 CH
You can access the workspace either through a web browser or the Slack application. ※ When a partner company member participates in the SK Digital workspace, the purchasing d...
Slack Notification Settings
Thu, Tháng 6 5, 2025 lúc 2:43 CH
Required Configuration To ensure prompt collaboration and communication during incidents, Slack notifications must be configured to alert you immediately. Install t...
How to Change Your Slack Display Name
Thu, Tháng 6 5, 2025 lúc 3:07 CH
Your Display Name is the name shown in Slack channels. It must follow this format : Korean Name / Company / Group / Team On Desktop Click your profile picture in the le...
Creating Slack Channels
Thu, Tháng 6 5, 2025 lúc 3:53 CH
Slack Workspace & Channel Structure Slack is structured with multiple Channels under a single Workspace. Public Channels are accessible to anyone who joins the workspa...
Using Slack Channels
Thu, Tháng 6 5, 2025 lúc 4:04 CH
Adding Members Invite Directly If the user is already registered in the SK Digital Workspace, any existing member of a channel can invite them. In the upper-right corne...
Key Slack Features
Thu, Tháng 6 5, 2025 lúc 4:22 CH
Messenger You can communicate with stakeholders by sharing log files, screenshots, and more within a channel. Even users who join the channel later can view the entire messa...
Leaving the SK Digital Workspace
Thu, Tháng 6 5, 2025 lúc 4:32 CH
Important Notes If a member is currently using Slack, they will be forcibly signed out and will no longer be able to sign in. Any apps and integrations configured by t...
Adding & Managing Slack Apps
Thu, Tháng 6 5, 2025 lúc 4:43 CH
Adding Slack Apps Slack allows you to connect various apps to enhance productivity and collaboration. Examples include: Receiving incident alerts registered in Opsgenie v...
Slack Keyboard Shortcuts
Thu, Tháng 6 5, 2025 lúc 4:55 CH
You can quickly view a list of keyboard shortcuts within Slack: Mac: Press Command + / Windows/Linux: Press Ctrl + / A shortcut reference panel will appear on the rig...
Slack Slash (/) Commands
Thu, Tháng 6 5, 2025 lúc 5:03 CH
Some slash commands do not work in the mobile app (marked with *). In the Android app, Korean display names may not be recognized correctly — use English display names wh...