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FAQ
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Datadog
- [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
- [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
- [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
- [ Datadog ] I want to adjust the Agent’s log size and related settings.
- [ Datadog ] How to check the Agent's status and troubleshoot issues
- [ Datadog ] Graph values change depending on the selected Time Range.
- [Datadog] Duplicate Host Names Appearing After AWS Integration
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Modernization Platform
- After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
- Can users directly add or update Jenkins plugins used in the Pipeline service?
- I forgot the password for my Console account. How can I reset it?
- What is the data retention period for the Logging and Monitoring services?
- The Console sends a verification email via an external mail service when using the password reset function. In most cases, clusters are built on private networks, which prevents access to external mail services. As a result, the verificati
- Only a specific user cannot access the Logging menu. What should I do?
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Cloud Z DB
- [Cloud Z DB] How should I configure memory settings for MariaDB?
- The encryption plugin is not a feature provided by ZDB, but rather a built-in capability of MariaDB itself. MariaDB supports both symmetric and asymmetric (one-way) encryption algorithms, and for column- or data-level encryption, it offe
- [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
- [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
- [CloudZ DB] How can I add/delete MariaDB user accounts?
- [CloudZ DB] How is backup performed?
- [Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
- [Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
- [Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
- [Cloud Z DB] Is it mandatory to use a backup disk?
- [Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
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Support Portal
- [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
- [Support Portal] Do I need to sign up to submit a ticket?
- [Support Portal] Can I change my login account (email)?
- [Support Portal] Can I delete my account?
- [Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
- [Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
- Slack
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Datadog
- Modernization Platform v2.0
- Group shared Infra Zone (SKPC)
- Support Portal
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Slack
- Overview
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User Guide
- Getting started with Slack (SK Digital Service workspace)
- Slack Notification Settings
- How to Change Your Slack Display Name
- Creating Slack Channels
- Using Slack Channels
- Key Slack Features
- Leaving the SK Digital Workspace
- Adding & Managing Slack Apps
- Slack Keyboard Shortcuts
- Slack Slash (/) Commands
- Using Opsgenie Actions in Slack
- Slack Advanced Search
- Permission Differences by Slack Account Type: Member vs Multi-channel Guest vs Single-channel Guest
- AGS Slack User Guide
System Console
System Dashboard
Mon, Jun 2, 2025 pada 3:23 PTG
System Dashboard is a board where you can check all resources registered in the system at once. You can check Kubernetes resources and check the risk of CPU and memory of ...
System Clusters
Mon, Jun 2, 2025 pada 3:30 PTG
Cluster List New Cluster Attach Cluster Cluster Provisioning EKS Add-ons Installation Installation Verification and Removal Node Pool AKS EKS Cluster Delet...
Projects
Mon, Jun 2, 2025 pada 3:34 PTG
Project List To manage your projects, go to Home / Projects. The project list screen looks like this: Let's look at them in order, starting from the top of the screen. ...
Monitoring
Mon, Jun 2, 2025 pada 3:51 PTG
TABLE OF CONTENTS Overview How to access Monitoring How to change org Go to Dashboard Grafana Built-in Dashboard Cluster Dashboards Container Dashboards System Dashboa...
System Logging
Mon, Jun 2, 2025 pada 3:58 PTG
Overview How to Access Kibana How to Switch Tenants Main Kibana Menus Discover - (1) Dashboard - (2) Visualize - (3) Dev Tools - (4) Index Management - (5) Stack Mana...
User
Mon, Jun 2, 2025 pada 4:12 PTG
User List New User User Edit User Credential Edit User Delete User List Navigates to the Home / Users screen. This is the user management page. Login ID - Th...
Groups
Mon, Jun 2, 2025 pada 4:14 PTG
Group List New Group Group Edit Group Delete Group List This guide explains the Group menu in System Management. You can manage groups in the System area by going to Ho...
Roles
Mon, Jun 2, 2025 pada 4:17 PTG
Overview System Built-in Role Role List New Role Role Edit Overview Tool Permission Kubernetes Permission Menu Permission Role Delete Overview System Administr...
Platform
Mon, Jun 2, 2025 pada 4:18 PTG
Realms Guide to System Management / Platform / Realms features. Realm List First, the Realm list screen. (1) Realm menu title and total number of Realms (2) Filter functio...