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FAQ
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Datadog
- [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
- [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
- [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
- [ Datadog ] I want to adjust the Agent’s log size and related settings.
- [ Datadog ] How to check the Agent's status and troubleshoot issues
- [ Datadog ] Graph values change depending on the selected Time Range.
- [Datadog] Duplicate Host Names Appearing After AWS Integration
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Modernization Platform
- After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
- Can users directly add or update Jenkins plugins used in the Pipeline service?
- I forgot the password for my Console account. How can I reset it?
- What is the data retention period for the Logging and Monitoring services?
- I didn’t receive a verification email after using the password reset function on the Console.
- Only a specific user cannot access the Logging menu. What should I do?
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Cloud Z DB
- [Cloud Z DB] How should I configure memory settings for MariaDB?
- The encryption plugin is not a feature provided by ZDB, but rather a built-in capability of MariaDB itself. MariaDB supports both symmetric and asymmetric (one-way) encryption algorithms, and for column- or data-level encryption, it offe
- [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
- [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
- [CloudZ DB] How can I add/delete MariaDB user accounts?
- [CloudZ DB] How is backup performed?
- [Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
- [Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
- [Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
- [Cloud Z DB] Is it mandatory to use a backup disk?
- [Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
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Support Portal
- [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
- [Support Portal] Do I need to sign up to submit a ticket?
- [Support Portal] Can I change my login account (email)?
- [Support Portal] Can I delete my account?
- [Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
- [Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
- Slack
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Datadog
- Modernization Platform v2.0
- Gourp Shared Infra Zone (SKPC)
- Support Portal
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Slack
- Overview
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User Guide
- Getting started with Slack (SK Digital Service workspace)
- Slack Notification Settings
- How to Change Your Slack Display Name
- Creating Slack Channels
- Using Slack Channels
- Key Slack Features
- Leaving the SK Digital Workspace
- Adding & Managing Slack Apps
- Slack Keyboard Shortcuts
- Slack Slash (/) Commands
- Using Opsgenie Actions in Slack
- Slack Advanced Search
- Permission Differences by Slack Account Type: Member vs Multi-channel Guest vs Single-channel Guest
- AGS Slack User Guide
User Guide
Getting started with Slack (SK Digital Service workspace)
czw, Cze 5, 2025 o 2:14 PO POŁUDNIU
You can access the workspace either through a web browser or the Slack application. ※ When a partner company member participates in the SK Digital workspace, the purchasing d...
Slack Notification Settings
czw, Cze 5, 2025 o 2:43 PO POŁUDNIU
Required Configuration To ensure prompt collaboration and communication during incidents, Slack notifications must be configured to alert you immediately. Install t...
How to Change Your Slack Display Name
czw, Cze 5, 2025 o 3:07 PO POŁUDNIU
Your Display Name is the name shown in Slack channels. It must follow this format : Korean Name / Company / Group / Team On Desktop Click your profile picture in the le...
Creating Slack Channels
czw, Cze 5, 2025 o 3:53 PO POŁUDNIU
Slack Workspace & Channel Structure Slack is structured with multiple Channels under a single Workspace. Public Channels are accessible to anyone who joins the workspa...
Using Slack Channels
czw, Cze 5, 2025 o 4:04 PO POŁUDNIU
Adding Members Invite Directly If the user is already registered in the SK Digital Workspace, any existing member of a channel can invite them. In the upper-right corne...
Key Slack Features
czw, Cze 5, 2025 o 4:22 PO POŁUDNIU
Messenger You can communicate with stakeholders by sharing log files, screenshots, and more within a channel. Even users who join the channel later can view the entire messa...
Leaving the SK Digital Workspace
czw, Cze 5, 2025 o 4:32 PO POŁUDNIU
Important Notes If a member is currently using Slack, they will be forcibly signed out and will no longer be able to sign in. Any apps and integrations configured by t...
Adding & Managing Slack Apps
czw, Cze 5, 2025 o 4:52 PO POŁUDNIU
Adding Slack Apps Slack allows you to connect various apps to enhance productivity and collaboration. Examples include: Receiving incident alerts registered in Opsgenie v...
Slack Keyboard Shortcuts
czw, Cze 5, 2025 o 4:55 PO POŁUDNIU
You can quickly view a list of keyboard shortcuts within Slack: Mac: Press Command + / Windows/Linux: Press Ctrl + / A shortcut reference panel will appear on the rig...
Slack Slash (/) Commands
czw, Cze 5, 2025 o 5:04 PO POŁUDNIU
Some slash commands do not work in the mobile app (marked with *). In the Android app, Korean display names may not be recognized correctly — use English display names wh...